Shipping Policy


Solarflexion ships to domestic and, in some cases, international addresses. Shipping costs are based on product weight, dimensions of shipping container/box, origin of warehouse, and value of item. Some orders qualify for FREE SHIPPING and will be noted during checkout or completion of order. All weights are rounded up to the next full pound to reflect the policies of applicable shipping companies. Ground shipments are sent either via UPS, FedEx, and in some cases USPS. Freight shipments are sent via one of our trusted carriers. Based on the availability of purchased products, most standard orders will be processed and shipped within 24-48 hours.Items that are required to ship via a freight carrier and on a pallet or skid are:
  • Solar Panels greater than 160watts
  • Batteries that are hazardous material or weight more than 70lbs
  • Inverters that way more than 70lbs
  • Rails that are longer than 108 inches (9ft)
  • Items or shipments that weight more than 70lbs
In the event that an item is required to ship freight, and the proper shipping method has not been selected at checkout, a Solarflexion representative will contact you to go over your shipping options. Freight shipments generally begin at a cost of $150.00 and upwards, depending on the item/shipment.

Please note that freight shipments can also include accessorial service charges for the following. The Solarflexion rep can explain these to you.
  • Residential Delivery fee
  • Limited Access fee
  • Lift Gate fee
  • Government fee
  • Delivery Appt
  • High Cost delivery (narrow streets, metropolitan areas)
  • Hazardous Material (like batteries)
  • Extreme Length fee (aluminum rails that range from 11ft-14ft)
ALL SHIPMENTS SHOULD BE INSPECTED AT THE TIME OF DELIVERY AND DAMAGED PACKAGES SHOULD BE REFUSED. PLEASE CONTACT SOLARFLEXION IMMEDIATELY IF YOU SUSPECT YOUR SHIPMENT HAS BEEN DAMAGED.

Solarflexion cannot be held liable for any damages or missing pieces if you sign or authorize for your delivery without noting any damages. Please note the importance of refusing receipt of damaged packages. Should you choose to sign and receive visibly damaged products, you will have greater success filing a claim with the applicable carrier if all damages are noted and reported immediately upon receipt.

Items that are required to ship freight due to size and/or weight, need to be inspected and signed for at the time of delivery. An adult must be present or else the freight driver will not leave any materials on the site.

If for any reason during the inspection there are noticeable damages to the product do the following:
  • Take pictures of the damage(s) and product(s)
  • Notate the damage of the Bill of Lading (BOL) the driver asks you to sign
  • Contact Solarflexion immediately at 800-942-2424, because you may need to refuse receiving the shipment.
  • Ask for the driver’s name.
For freight shipments going to a business and/or commercial address, the freight truck/company will attempt the delivery per the delivery transit time on the tracking information. The only time the freight company will schedule an appointment for delivery is if a “Delivery Appointment” service is paid for in advance of shipping the item(s). If you would like this service, please contact Solarflexion about your order to add this service.

For freight shipments going to a Residential address, the local freight terminal will contact the consignee’s delivery address to arrange a day and time window for the delivery. If they are unable to reach the consignee, they will contact Solarflexion and we will attempt to reach you. Please have someone on site to receive the delivery during the agreed upon delivery window.If all attempts have been unsuccessful, the items will be returned to our warehouse(s). The order will be treated as a refused item return and a refund will be issued to the card on file. Please note, in these cases the following costs will be deducted from the total return refund:
  • The original shipping costs to the delivery address. This is the amount paid on the order.
  • The shipping costs for the return to the warehouse. This is the cost it takes to have the item(s) returned to our warehouse(s).
  • Any subsequent restocking fees will be deducted from the refund (up to a 50% restock fee). Based on the item, there may be a restocking fee involved.
For Freight shipments where a “Schedule an Appointment” service has been paid for prior to shipping out the item(s), the local freight terminal will contact the consignee’s delivery address to arrange a day and time window for the delivery. Please have someone on site to receive the delivery during the agreed upon delivery window.If all attempts have been unsuccessful, the items will be returned to our warehouse(s). The order will be treated as a refused item return and a refund will be issued to the card on file. Please note, in these cases the following costs will be deducted from the total return refund:
  • The original shipping costs to the delivery address. This is the amount paid on the order.
  • The shipping costs for the return to the warehouse. This is the cost it takes to have the item(s) returned to our warehouse(s).
  • Any subsequent restocking fees will be deducted from the refund (up to a 50% restock fee). Based on the item, there may be a restocking fee involved.