38365 Innovation Ct. Suite 1005, Murrieta, CA 92563
Monday - Friday 8AM-5PM PST
Se Habla Español!
Frequently Asked Questions
Can you assist me with my transaction if I speak Spanish?
Yes! We are here and happy to assist you with your order. Please give us a call at 800-942-2424 ext. 703.
Hablo espanol, podre ser asistido con mi transacción?
Si! Estamos disponibles y será un placer asistir con tu orden. Por favor de llamar al 800-942-2424 ext. 703.
Can I request a stock check before placing an online order?
Yes. Solarflexion provides an easy way for you to submit "check inventory" requests before placing an online order. You'll receive a response within 1-3 business days. You can start your request here.
Can I request a quote for an upcoming project?
Yes. Solarflexion can provide a FREE quote for your home, business, or solar project here. We'll need some information about your project to get started.
What types of payment do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. Other forms of payments are accepted also - PayPal, Wire Transfer, ACH/eCheck, and Check By Mail (once deposited, order is held for 7-10 business days).
I need to return my order. What's your return policy?
Returns can only be accepted within 30 days of the shipping date. Installed items cannot be returned. Pre-Wired or custom sized/designed items may not be returned. More information can be found here.
I see multiple shipping options and I don’t know which one I should choose?
During checkout, you may see shipping options similar to the message below. If you have items in your cart such as solar panels, batteries, equipment weighing over 70lbs, or rails longer than 108”, you will be prompted to select the option that says: "Cart has item(s) that Requires a FREIGHT QUOTE, we will contact you within 24-48hrs with your options. Rates start at $287.50". These items are too delicate, large, heavy, or are considered hazardous and must ship with a freight truck. When you select this option, the order will be authorized for $287.50, and a sales representative will contact you within 24-48 hours of your order with freight shipping options. Because of the nature of these items, how they are packed, and where they may be located, we are unable to provide immediate freight shipping quotes online. However, our sales team will do their best to secure the best rate with a reliable carrier. If you do not select this shipping option, and your order is required to ship freight, a team member will contact you with the correct shipping rate for your order.
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