Man returning package

Updated 2026

Returns & Exchanges Policy

Return Merchandise Authorization (RMA) Policy

  • A Return Merchandise Authorization (RMA) Form must be submitted within 30 days from the date of delivery.
  • Returned products must be shipped within 5 days of the RMA approval date or the returned merchandise will not be accepted.
    • Example: If the RMA is approved on June 1st, the return must be shipped by June 6th.
  • Returned Products must include all components originally shipped with the item (ie. manuals, documents, hardware, cabling, accessories, nuts, bolts, etc;).
  • Please be advised that a 50% restocking fee applies to all returned items.
  • The cost of the original shipment and the return shipping label will be deducted from the total refund amount. Please note that shipping charges are non-refundable. Once your RMA has been approved, Solarflexion will provide a return shipping label for the return process (if applicable).
  • Exchanges are processed as a new and separate order transaction. Once the original order has been returned and received, a refund will be issued in accordance with our refund policy outlined in Section 4.
  • Some items are not refundable. See Section 1.
  • For warranty claims, please see Section 2 of our Returns Policy.

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Section 1: Items Not Eligible For Return

  • Custom or Special Order Products (ie. mounts, enclosures, select batteries, battery racks, pre-wired backplates, pre-wired systems, cables, WAVE Systems and etc;) are not eligible for returns.
  • Due to their customized nature and specific sourcing requirements, special order and custom products are not stocked in our regular inventory. As a result, these items are not eligible for return. Products classified as special order items will be clearly identified on the product page with a “Special Order Product” disclaimer.
  • Products that have been installed and/or used are not eligible for return. Any return request related to a product defect or malfunction for items that have been installed or used must be processed directly through the manufacturer under their warranty policy. Please refer to our Tech Support page for manufacturer contact information. Please refer to our Tech Support page for manufacturer contact information.
  • Products must be returned in their original packaging and include all accompanying materials, including, but not limited to manuals, documentation, hardware, cabling, accessories, nuts, bolts, and other included components. If an RMA request is approved and, upon inspection, any materials are found to be missing, opened, damaged, or used, the return may be denied.
  • Products are not eligible for return after 30 days from the delivery date.

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Section 2: Warranty Claim / Defective Products

If your product is defective, it should be processed as a warranty issue through the manufacturer. The quickest solution is to contact the manufacturer directly for a replacement. If you need assistance contacting the manufacturer, please refer to our Tech Support page for manufacturer contact information prior to contacting us. If the contact information is not available, please call us at 800-942-2424.

  • We ask you to contact the manufacturer in these circumstances because they may be able to perform a series of diagnostic tests to determine the cause of the issue or troubleshoot the problem with you over the phone.
  • If the manufacturer directs you to handle the warranty claim through the seller, please complete the RMA Form and fill out all of the applicable information.
  • Solarflexion will then process your return as a warranty claim. The product will be sent to the manufacturer or a 3rd party for testing. At this time a diagnostic test may be performed to determine the cause of the issue.
  • A refund cannot be issued or determined until the manufacturer has determined the cause and/or solution.
  • If the item returned is found to be not defective, then a 50% restock fee will be automatically applied.
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Section 3: Refunds

  • Refunds for returned items are normally processed within 7-10 business days after inspection and or testing of the returned item(s) is completed.
    • Inspections and or testing may take 3-5 business days to be completed.
  • Refunds for cancelled orders are normally processed within 7-10 business days.
  • When your refund is processed, a refund receipt will be emailed to you.
  • Depending on your financial institution, please allow an estimated 3-5 business days for the refund to post.
  • Refunds are processed in the manner in which the original payment was received. In some cases, a check will be mailed to you if we are unable to process the refund in the original payment method.
  • If you have question about the refund process you may contact us at [email protected].

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Section 4: Submitting Your RMA Request

To submit your RMA Form, please click on the following link and complete the form.

Start RMA Form