The Victron Energy Orion-TR 12|12 is a 12v 30-amp 360-Watt Smart Non-Isolated DC to DC Charger with a common negative / ground connection for both battery banks. The Orion-TR can be used as a battery charger or a power supply. The unit has Bluetooth capability, so you can use the VictronConnect app to customize it.
Have you tried Victron Energy Support? Victron Energy offers a wide variety of support levels from software updates, manuals, system schematics, datasheets, and much more. Please be aware that a Victron Energy product is always part of a bigger system. Be sure to check and pay attention to all of the components.
Looking for additional support for your Victron Energy product? Solarflexion offers tech support services too, if you're looking for additional help. Our standard service fees do apply. See our service rates for more details. Please have the following information ready: