Shipping & Delivery Policy

Important information about shipping, freight deliveries, delivery inspections, and what to do if your order arrives damaged.

Due to rising fuel costs, freight and shipping costs, as well as delivery options may fluctuate as dictated by all shipping carriers.

Important: If you are reading this page as part of selecting the Terms & Conditions Shipping Policy before adding your item(s) to cart, then this means the item(s) you are about to purchase are required to ship via a freight carrier. Please Read Section 2 and Section 3 of this page.
  • Solarflexion ships to domestic and, in some cases, international addresses.
  • Shipping costs are based on product weight, shipping container dimensions, origin address, destination address, and item value.
  • Some orders qualify for free shipping and will be noted during checkout. Free shipping applies to the contiguous 48 states and excludes Hawaii, Alaska, and international addresses.
  • Shipping weights are rounded up to the next full pound based on applicable carrier policies.
  • Small package shipments are generally sent via UPS, FedEx, and, in some cases, USPS.
  • Solarflexion reserves the right to select the shipping carrier.
  • Orders are generally processed within 1–3 business days and ship thereafter within 3–5 business days.
  • If you have specific shipping or delivery requirements, please contact Customer Service at 800-942-2424.
Freight Terms & Conditions: Customers must review, acknowledge, and complete Solarflexion’s Freight Terms & Conditions prior to shipment. Completion of this form is required for all freight orders. Failure to complete the form accurately and in full may result in delays to order processing and shipment. A Solarflexion team member will provide the Freight Terms & Conditions form upon placement of an eligible freight order.

Freight Shipping Rates

Freight rates currently start at $199. Due to the nature of freight shipments, shipping costs vary due to a number of factors. The starting rate of $199 is authorized at checkout. Once we receive your order, we will contact you to discuss the details of delivery and give you your shipping options. If the actual freight rate is higher than $199, we will then ask for your approval to authorize the difference in shipping cost. Solarflexion works with a variety of freight carriers to provide the most cost effective and reliable delivery service.

When an item that is required to ship freight is added to the cart, the checkout will show a shipping options that states: Cart has item(s) that requires a FREIGHT QUOTE, we will contact you in 1-2 business days with options. Rates Start at $199. Please select this option when completing your order. We will contact you with your shipping options. It may take 24-48 hours to prepare your shipping options. We will then contact you via phone to discuss your options and rates and to collect any additional shipping charges based on the freight rates generated.

How Freight Rates Are Calculated

Actual freight rates may be based on:

  • Shipment weight
  • Pallet, bundle, or crate dimensions
  • Freight class
  • NMFC classification
  • Hazardous material classification, when applicable
  • Origin address
  • Destination address
  • Accessorial services required for delivery

Items Commonly Requiring Freight Shipping

  • Solar panels greater than 160 watts
  • Batteries that are hazardous material or weigh more than 65 pounds
  • Inverters weighing more than 65 pounds
  • Rails longer than 108 inches (9 feet)
  • Items or shipments weighing more than 65 pounds

Potential Accessorial Charges

Depending on the delivery location and requirements, additional carrier charges may apply for services such as:

  • Residential delivery
  • Lift gate service
  • Inside delivery
  • Government location delivery
  • Delivery appointments
  • High cost delivery areas
  • Hazardous materials
  • Extreme length shipments
  • Limited access locations *

* Limited access locations include, but are not limited to, airports, casinos, camps, carnivals, fairs, religious institutions, schools, colleges and universities, medical facilities, correctional facilities, construction sites, storage units, golf courses, country clubs, utility facilities, military bases and facilities, parks, farms, ranches, courthouses, daycares, hotels, motels, resorts, restaurants, bars, nightclubs, cemeteries, and retirement or nursing homes.

IMPORTANT: All freight shipments must be inspected at the time of delivery. Damage, shortages, incorrect items, or suspected concealed damage must be documented and reported to Solarflexion within 5 business days of delivery.

Items that require freight shipping due to size and/or weight must be inspected and signed for at the time of delivery. An adult must be present to inspect and sign for the delivery. If an adult is not present, the freight driver will not leave the materials at the delivery site.

Inspect Your Order

Carefully inspect your shipment for:

  • Visible product or packaging damage
  • Missing or short shipped items
  • Incorrect items
  • Signs of possible concealed damage

If You Find Damage or Missing Items

  1. Take photos. Photograph the damaged product, packaging, pallet, and any other relevant details.
  2. Document the issue on the delivery paperwork. Clearly note all damage, shortages, incorrect items, or suspected concealed damage on the Bill of Lading (BOL) or delivery receipt before signing.
  3. If you cannot thoroughly inspect the shipment, write "PENDING INSPECTION" on the delivery receipt before signing.
  4. Refuse the delivery if the entire shipment is damaged. If only part of the shipment is damaged, you may accept the delivery, but the damage must be documented on the delivery paperwork.
  5. Record the driver's information. Note the driver's name and employee/driver number, if available.
  6. Keep a copy of the signed paperwork. If the carrier does not provide you with a copy, take a photo of the signed BOL or delivery receipt.
  7. Contact Solarflexion. Call 800-942-2424 as soon as possible.
  8. Report the issue within 5 business days. Damage, shortages, incorrect items, or other delivery issues must be reported to Solarflexion within 5 business days of delivery.
Important: Failure to document damage, shortages, incorrect items, or suspected concealed damage on the delivery paperwork may result in a denied claim. Solarflexion cannot be held liable for damage or missing pieces when a delivery is signed for or authorized without the issue being noted on the delivery paperwork.

Freight Shipped by Solarflexion

If Solarflexion billed you for the freight charges and shipped your order on Solarflexion's account, Solarflexion will process the carrier claim when appropriate and arrange for a replacement shipment.

Third-Party Freight Shipments

If you arranged the freight shipment through a third-party shipper and provided the shipping paperwork to Solarflexion, you are responsible for filing the claim directly with the carrier.

If you require a replacement order, Solarflexion may process a new order and collect payment in full for the replacement materials and applicable shipping charges.

The freight carrier will generally attempt delivery according to the estimated transit time provided with the shipment tracking.

The freight carrier will only schedule a delivery appointment when a Delivery Appointment service has been purchased in advance.

If you require a scheduled delivery appointment, please contact Solarflexion before shipment.

The local freight terminal will contact the consignee’s delivery address to arrange a day and time window for the delivery. If they are unable to reach the consignee, they will contact Solarflexion and we will attempt to reach you. Please have someone on site to receive the delivery during the agreed upon delivery window. If all attempts have been unsuccessful, the items will be returned to our warehouse(s). The order will be treated as a refused item return and a refund will be issued to the card on file. Please note that in these cases, the following costs will be deducted from the total return refund:

  • The original shipping costs to the delivery address. This is the amount paid on the order.
  • The shipping costs for the return to the warehouse. This is the cost it takes to have the item(s) returned to our warehouse(s).
  • Any subsequent restocking fees will be deducted from the refund (up to a 50% restock fee). Based on the item, there may be a restocking fee involved.

If a delivery appointment service was purchased before the shipment was sent, the local freight terminal will contact the consignee to arrange a delivery day and time window. Please ensure that an adult is available at the delivery address during the agreed delivery window. If delivery cannot be completed after the carrier's attempts, the shipment may be returned to the Solarflexion warehouse. Please note that in these cases, the following costs will be deducted from the total return refund:

  • The original shipping costs to the delivery address. This is the amount paid on the order.
  • The shipping costs for the return to the warehouse. This is the cost it takes to have the item(s) returned to our warehouse(s).
  • Any subsequent restocking fees will be deducted from the refund (up to a 50% restock fee). Based on the item, there may be a restocking fee involved.

For Will Call orders, all materials must be inspected and verified before leaving the warehouse. Once the order has been picked up and the customer takes possession, the customer is responsible for any damage or missing items that were not identified and reported prior to departure.

Received a Damaged or Incorrect Shipment?

If your freight shipment arrived damaged, has missing items, or contains incorrect materials, document the issue and start your freight claim as soon as possible.

START A FREIGHT CLAIM
Questions about your shipment? Call Solarflexion at 800-942-2424.