Shipping Policies


Solarflexion ships to domestic and, in some cases, international addresses. Shipping costs are based on product weight, dimensions of shipping container/box, origin of warehouse, destination address, and value of item. Some orders qualify for FREE SHIPPING and will be noted during checkout. All weights are rounded up to the next full pound to reflect the policies of applicable shipping companies. Small Package shipments (items less than 70lbs) are sent via UPS, FedEx, and in some cases, USPS. Based on the availability of purchased products, most standard orders will be processed and shipped within 24-48 hours.

Freight shipments

Items that are required to ship via a freight carrier and on a pallet or skid are:

  • Solar Panels greater than 160 Watts
  • Batteries that are hazardous material or weigh more than 70lbs
  • Inverters that weigh more than 65lbs
  • Rails that are longer than 108 inches (9ft)
  • Items or shipments that weigh more than 70lbs

When an item that is required to ship freight is added to the cart, the checkout will show a shipping options that says:
FREIGHT SHIPPING REQUIRED IF CART HAS: Large Solar Panels, Batteries, Rails, Heavy Items - Freight Rates Start at $176.00
Please select this option when completing your order. We will contact you with your shipping options.

If you are reading this page as part of selecting the Terms & Conditions Shipping Policy before adding your item(s) to cart, then this means the item you are about to add to cart is required to ship via a freight carrier.


Upon receiving and processing your order, a Solarflexion representative will generate the freight shipping rate. Rates are based on delivery address, the weight of the item(s) being shipped freight, the pallet dimensions, and assumed accessorial services such as: Residential Delivery, Lift Gate at Delivery, Delivery Appointment, Hazardous Material, Limited Access Area, Rural Destination, etc. Please note, Solarflexion does its best to minimize your shipping charges by selecting warehouses that are closest to your delivery address, if possible. It usually takes us 24-48 hours to prepare your shipping options. Once this step is completed, a Solarflexion representative will contact you with your shipping options to choose from. The additional freight charges may be collected at this time.

Please note that freight shipments can also include accessorial service charges for the following. The Solarflexion representative can explain these to you.

  • Residential Delivery fee
  • Limited Access fee
  • Lift Gate fee
  • Government fee
  • Delivery Appointment
  • High Cost delivery (narrow streets, metropolitan areas)
  • Hazardous Material (like batteries)
  • Extreme Length fee (aluminum rails that range from 11ft-14ft)


DELIVERY POLICY


ALL SHIPMENTS SHOULD BE INSPECTED AT THE TIME OF DELIVERY AND DAMAGED PACKAGES SHOULD BE REFUSED. PLEASE CONTACT SOLARFLEXION IMMEDIATELY IF YOU SUSPECT YOUR SHIPMENT HAS BEEN DAMAGED.


Solarflexion cannot be held liable for any damages or missing pieces if you sign or authorize for your delivery without noting any damages. Please note the importance of refusing receipt of damaged packages. Should you choose to sign and receive visibly damaged products, you will have greater success filing a claim with the applicable carrier if all damages are noted and reported immediately upon receipt.

Items that are required to ship freight due to size and/or weight need to be inspected and signed for at the time of delivery. An adult must be present or else the freight driver will not leave any materials on the site.

If for any reason during the inspection there are noticeable damages to the product, please do the following:

Take pictures of the damage(s) and product(s).
  • Notate the damage on the Bill of Lading (BOL) the driver will require you to sign.
  • Contact Solarflexion immediately at (800)942-2424 in case you may need to refuse the shipment.
  • Ask for the driver’s name.

For freight shipments going to a business and/or commercial address, the freight truck/company will attempt the delivery per the delivery transit time on the tracking information. The only time the freight company will schedule an appointment for delivery is if a “Delivery Appointment” service is added and paid for in advance of shipping the item(s). If you would like this service, please contact Solarflexion about your order to add this service.

For freight shipments going to a Residential address, the local freight terminal will contact the consignee’s delivery address to arrange a day and time window for the delivery. If they are unable to reach the consignee, they will contact Solarflexion and we will attempt to reach you. Please have someone on site to receive the delivery during the agreed upon delivery window. If all attempts have been unsuccessful, the items will be returned to our warehouse(s). The order will be treated as a refused item return and a refund will be issued to the card on file. Please note that in these cases, the following costs will be deducted from the total return refund:

  • The original shipping costs to the delivery address. This is the amount paid on the order.
  • The shipping costs for the return to the warehouse. This is the cost it takes to have the item(s) returned to our warehouse(s).
  • Any subsequent restocking fees will be deducted from the refund (up to a 50% restock fee). Based on the item, there may be a restocking fee involved.

For Freight shipments where a “Schedule an Appointment” service has been paid for prior to shipping out the item(s), the local freight terminal will contact the consignee’s delivery address to arrange a day and time window for the delivery. Please have someone on site to receive the delivery during the agreed upon delivery window. If all attempts have been unsuccessful, the items will be returned to our warehouse(s). The order will be treated as a refused item return and a refund will be issued to the card on file. Please note that in these cases, the following costs will be deducted from the total return refund:

  • The original shipping costs to the delivery address. This is the amount paid on the order.
  • The shipping costs for the return to the warehouse. This is the cost it takes to have the item(s) returned to our warehouse(s).
  • Any subsequent restocking fees will be deducted from the refund (up to a 50% restock fee). Based on the item, there may be a restocking fee involved.